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Forum Discussion
87corvette
May 06, 2021Aspirant
Armor scans devices I don’t have.
I just installed a Nighthawk system yesterday. I got a couple of scan result messages about devices I dont have. What's that about?
- May 07, 2021
Hello 87corvette,
You may remove the devices using the Nighthawk app in the device manage settings. Also, if you recently purchased the device, you may contact our support team for assistance using the link below.
https://www.netgear.com/support/contact.aspx
Regards,
Christian
Christian_R
May 06, 2021NETGEAR Employee Retired
Hello 87corvette,
Welcome to the community! Are you able to remove those unknown devices. If so, does Armor still scan the devices?
Thanks,
Christian
- 87corvetteMay 06, 2021Aspirant
I'm not sure if I can remove them or not since I just bought and fired up the system yesterday. Why would Armor thell me it scanned devices I dont have. That's the larger question.
- Christian_RMay 07, 2021NETGEAR Employee Retired
Hello 87corvette,
You may remove the devices using the Nighthawk app in the device manage settings. Also, if you recently purchased the device, you may contact our support team for assistance using the link below.
https://www.netgear.com/support/contact.aspx
Regards,
Christian