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Forum Discussion
Armor slows internet speed drastically
HI, I just installed the Netgear Armor on my RBK50 router. I noticed the internet seemed to slow a lot. I ran on speed test on a few connected devices and got ~10Mbps consistently. I have a 150 Mb...
Hi texjones, welcome to the community! We'd recommend checking with the Bitdefender support team on this for them to drill down on the issue. You can reach them on their support channels on the link below.
https://www.bitdefender.com/consumer/support/
Dexter
Received ticket number on 6th September from Bit defender support . No response as of today September 17th.
Since I removed bit defender from all my devices the internet speeds are dramatically faster.
However since I paid for Armor / Bit defender I would appreciate a response as to what was causing the product to cause the derioration in Internet speed
I am happt to try reinstalling but not until tech support provides advice
I upgraded firmware and I have not enabled Armor but my internet speeds are now running less than 10 Mbps. Before I was running at 170 Mbps and above. Another case of an upgrade killing the product.
Hi twick19, we recommend doing a factory reset after the firmware update if you haven't done so yet. Let us know how that goes.
Dexter
I did a factory reset but waited to ensure everything was working ok. I had already purchased a year of Armor, so decided to re-activate it. I went to the Orbi app to do so but got an error. I tapped on Activate Trial. I get a screen saying Activating ... wait while we activate Netgear Armor on your rourter - after about 10 seconds I get a pop up "Error. Failed to subscribe" tapped try again. Same error.
After having so many problems - i first encountered the bug that the router resets after a restart, then fixed that, then experienced slowness issues and I did a factory reset, now can't activate Armor again after a reset, even though I paid for it, I feel this is an inferior product. With so many other wifi options, unless this can be resolved with little to no effort on my part, it's time for me to move on.