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Forum Discussion

SilentService's avatar
SilentService
Star
Jun 07, 2019

Armor subscription activated but not not applied to RBR50

I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly.  The activation was accepted, but the RBR50 is still running on the trial.  See s...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 10, 2019

Hi SilentService, welcome to the community! Your one year paid subscription will take effect as soon as the trial period expires, which according to the screenshot, is still 9 days out. Please keep us posted if it doesn't switch over.

 

Dexter

  • SilentService's avatar
    SilentService
    Star
    Jun 17, 2019

    Hi Dexter,

     

    Armor is NOT active on my router as screenshot shows.  Subscription shows active on zero devices.  Pls advise,

    Rob

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 18, 2019

      Hi SilentService, does the router UI and/or the Orbi app show that your Armor subscription is active?

       

      Dexter

      • SilentService's avatar
        SilentService
        Star
        Jun 18, 2019
        Hi again. The Orbi app security panel says expired. I can’t attach screenshot because suddenly .jpeg files are not accepted as a valid attachment type.