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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
I have the same problem. The rollover from Free to Subscription status did not happen. Status in Orbi App is "Inactive" though I purchased the year subscription. The subscription info shows it has over 300 days remaining though it is not applied to any device, including router. Have trouble ticket and have sent same info to both Netgear and BitDefender. Can't get any reply. Would really like to resolve this but need some help from somebody at Netgear or Bit Defender. Frustrated!