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Forum Discussion
SilentService
Jun 07, 2019Star
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
DexterJB
Jun 20, 2019NETGEAR Moderator
Hi SilentService, thank you for responding. Please make sure that the credentials that you've used for the trial is the same as the one you've used when you subscribed. Also, what happens if you go and select Renew Your Subscription and senter the activation code that you've received?
Dexter
Orbi-Roc
Jun 21, 2019Luminary
HI DexterJB . You know, and I know you do, there has been so many posts from user experiencing difficulties transitioning from TRIAL to PAID that one must wonder: DOES BITDEFENDER REALLY WANT US TO BUY INTO THIS OR NOT? Becausea if they do, they better get their act together PDQ and facilitate the process! Honestly Dexter, I've never, but NEVER seen anything like this. No matter how technically-able a company is, if it can't handle something as simple as to ACCEPT a PAID subscription to their product, then they have a real problem, don't they?