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Forum Discussion
SilentService
Jun 07, 2019Star
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
tgltgl
Jun 21, 2019Star
I have the same problem where before trial expired everything was working fine, and after I paid for subscription it's no longer working. By the way I have entered the activation code and my subscription is now recognized as active in my Netgear account (and also bitdefender is working on my Android phone using the subscription). It's just that my Orbi does not recognize the subscription as active (and no, I will not reset my router if that is the recommended "fix" - that is too painfull to deal with so I will do that only when it's time to update to new firmware again). But because of this frustration I'm also never going to renew the Arbi subscription again - I should not have to deal with wasting an hour or so because Netgear can't get simple activation working without making consumers going through this hassle.
biga888
Jun 22, 2019Initiate
I hate to say Me Too, but I am having the same problem. Active on my phone and not active on the router and I can not find any options to transfer etc.
- Retsailor2009Jun 23, 2019Star
Sorry about the double post.
- h2Jun 23, 2019TutorI have the same problem . Activated but not applied to RBR 50 on Orbi App Security feature.
Hope there will be a solution soon .- Retsailor2009Jun 23, 2019Star
I got my issue resolved. I went to the Bitdefender website and spoke with the support folks via chat. I talked with them last night and it was fixed this morning. Here's a link to the site: https://www.bitdefender.com/consumer/support/