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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
Sorry about the double post.
I have the same problem . Activated but not applied to RBR 50 on Orbi App Security feature.
Hope there will be a solution soon .
Hope there will be a solution soon .
I got my issue resolved. I went to the Bitdefender website and spoke with the support folks via chat. I talked with them last night and it was fixed this morning. Here's a link to the site: https://www.bitdefender.com/consumer/support/
That's good news Retsailor2009 . Did the rep offer any hints as to why the process is this difficult?
They gave me no idea as to what the issue was. I did send an email back to the rep asking for the days that I paid for but didn't get back. I've yet to hear back from them.
Glad your issue was resolved. I contacted Bit Defender Tech support weeks ago, received a trouble ticket number, and was told to wait and it would be resolved. NOTHING!
I spoke again with Bit Defender Tech Support on Friday. Tech pulled up my trouble ticket and said, Yep, it was sent up but nothing was done. He advised he would be sure to send it up again so it would be handled. As of this morning, NOTHING.
Would you describe what had to be accomplished to resolve the issue?
Whoever is the manager of this trial to full version of Bit Defender for the Orbi Router, whether the manager is from Netgear or Bit Defender, or both, have not earned kudos for this process. It shouldn't be this hard. Nor should it take this much grief, from so many people, to get it reolved! POOR MANAGEMENT!
I understand your frustration. Poor support makes wanting to buy from or support a company very difficult. To be honest with you, after going in loops for about 3 times, I became aggravated and made my way to the Bitdefender site. Even their support will take you in loops if you don't pay attention. That's why I posted the link. To answer your question, I did nothing more than get in a chat with them and explain the issue. I told them that there were a huge amount of users having the exact same issue. I told them how frustrated I and they were. That's it. Sorry I can't give you anything more. Good luck and I hope that you and the rest reading this have the same luck I did. There's a screenshot of the chat I had with them last night attached.
