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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
I got my issue resolved. I went to the Bitdefender website and spoke with the support folks via chat. I talked with them last night and it was fixed this morning. Here's a link to the site: https://www.bitdefender.com/consumer/support/
Glad your issue was resolved. I contacted Bit Defender Tech support weeks ago, received a trouble ticket number, and was told to wait and it would be resolved. NOTHING!
I spoke again with Bit Defender Tech Support on Friday. Tech pulled up my trouble ticket and said, Yep, it was sent up but nothing was done. He advised he would be sure to send it up again so it would be handled. As of this morning, NOTHING.
Would you describe what had to be accomplished to resolve the issue?
Whoever is the manager of this trial to full version of Bit Defender for the Orbi Router, whether the manager is from Netgear or Bit Defender, or both, have not earned kudos for this process. It shouldn't be this hard. Nor should it take this much grief, from so many people, to get it reolved! POOR MANAGEMENT!
I understand your frustration. Poor support makes wanting to buy from or support a company very difficult. To be honest with you, after going in loops for about 3 times, I became aggravated and made my way to the Bitdefender site. Even their support will take you in loops if you don't pay attention. That's why I posted the link. To answer your question, I did nothing more than get in a chat with them and explain the issue. I told them that there were a huge amount of users having the exact same issue. I told them how frustrated I and they were. That's it. Sorry I can't give you anything more. Good luck and I hope that you and the rest reading this have the same luck I did. There's a screenshot of the chat I had with them last night attached.
Attached is a copy of the email I got from them this morning. Maybe it'll help, maybe it won't. But, if it helps than my work here is done ;-)
Thanks for the info.
Have been a Netgear user off and on for many years. Began in computers in the early days of home computing when ATARI, Texas Instruments, Commadore and the like. My first was a TI 99-A.
Began using Netgear products when they first began and have continued to use them off and on for many years.
In the begining If you had a problem with a Netgear product Tech Support was always helpful and respnosive. Almost like Microsoft Tech Support or Apple Tech Support. Those days are far gone. Now it seems the tech companies want to get product out of the door as quickly as possible so instead of getting the product truly ready to be released they let the public be their beta testers. This issue of going from the trial version to the paid version should never have happened. Just poor management on the part of Netgear and/or Bit Defender. Come to think of it, I think Microsoft ALWAYS let the public do some of their Beta Testing. :)
Hi all, please make sure that the activation code is used on armor.netgear.com and not on central.bitdefender.com. If the issue does persist, please send me a private message with your router serial number and the email used for the subscription.
Dexter
