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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
Thought I would provide some update.
So far, several emails between me and Bit Defender/Netgear tech support. Have provided the SN of my router, the email address used to upgrade from trial to full version of Bit Defender, chat transcripts of conversations with Bit Defender tech support, Bit Defender Activation number, pics of my status page on armor.netgear.com, pic of my status page on Bit Defender, both showing the paid version available and I believe the name of my non-existant dog! Must be an insurmountable problem. Still showing "EXPIRED" on the Security Tab of the Orbi App and "Not Activated" in the Security Section of the Web Login to the Router. In the meantime, the countdown continues to the day when I get to renew. What a deal! :)
That's crazy. I didn't have to do any of that. Doesn't make sense how they're handling this.
jhelton wrote:Thought I would provide some update.
So far, several emails between me and Bit Defender/Netgear tech support. Have provided the SN of my router, the email address used to upgrade from trial to full version of Bit Defender, chat transcripts of conversations with Bit Defender tech support, Bit Defender Activation number, pics of my status page on armor.netgear.com, pic of my status page on Bit Defender, both showing the paid version available and I believe the name of my non-existant dog! Must be an insurmountable problem. Still showing "EXPIRED" on the Security Tab of the Orbi App and "Not Activated" in the Security Section of the Web Login to the Router. In the meantime, the countdown continues to the day when I get to renew. What a deal! :)