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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
UPDATE:!!!!! Hello everyone my problem was resolved July 3 2019
I contacted bdsupport along with their chat service along with netgear.
So please if you have the same problem try all of these resources you will get the help.
Just disappointed it that long to resolve.
What was the solution to your problem? Did you have to reset your router (or even worse re-apply the latest firmware and reset)? Anyhow, their support were very friendly with me on the phone as well when I called, but insisted this was the only solution. This I already suspected and honestly did not need to call them for them to tell me. Anyhow, I'm not interested in trying that at all (I'm not interested in redoing my settings because their developers don't know how to implement simple account activation withough making users go through this process). I'm sure this will get "fixed" next time they upgrade the firmware (but then there will at least be a beter reason to go through the reset). But either way, after this experience I"m not renewing this service after my subscription expires.
I did nothing but wait.The issue was on their end.