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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
What was the solution to your problem? Did you have to reset your router (or even worse re-apply the latest firmware and reset)? Anyhow, their support were very friendly with me on the phone as well when I called, but insisted this was the only solution. This I already suspected and honestly did not need to call them for them to tell me. Anyhow, I'm not interested in trying that at all (I'm not interested in redoing my settings because their developers don't know how to implement simple account activation withough making users go through this process). I'm sure this will get "fixed" next time they upgrade the firmware (but then there will at least be a beter reason to go through the reset). But either way, after this experience I"m not renewing this service after my subscription expires.
I did nothing but wait.The issue was on their end.
I just checked (via Android app) and my Orbi is stilll showing Armor activation as 'expired' so whatever they fixed on their end certainly did not fix my problem.
so you are saying that bitdefender told you that it was fixed?
you should have an email from them saying it is.
I got email from Netgear telling me they are closing my ticket due to no follow up on it - which is fine because I did not call them back after they told me that the only fix was to do complete reset and re-install of firmware (which I am not willing to do at this time). The reason I checked anyway whether the issue may have been fixed was because you said that you did nothing and simply by waiting your issue was fixed (due to something they probably did on back end). It seemed logical that if they fixed something on the back end that could have fixed that same issue for the rest of us who seemingly have the exact same problem - but obviously no such luck.