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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
Hello dwhTexas, I had this same issue. I sent a private message on this forum to DexterJB and he was able to get the issue resolved. He asked for my router serial number and the case number I opened with Bitdefender. The case I opened with Bitdefender hadn't gone anywhere until Dexter got involved. It took a few days over the weekend but it did get done. Also once Bitdefender got back to me I asked if the could extend the expiration date of my subscription by I month because I had lost about 3 weeks, and they did it. Good luck.
I’m sure there has got to be some reasonable explanation. Maybe it has something to do with me waiting until a couple days after the trial expired to make the purchase. Maybe it is because I made the purchase at the Online Armor website as opposed to directly through my phone. I’m really not sure. But I really liked the functionality and hope to get it back. I did open up another ticket with Bitdefender support the night I original posted my request for help here. The number is 2019090208590003. I guess we will see what happens. Thanks for the response.
David
David