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Forum Discussion
Armor subscription activated but not not applied to RBR50
I bought a subscription and during activation was presented with a very confusing dialog and apparently chose poorly. The activation was accepted, but the RBR50 is still running on the trial. See s...
Hello dwhTexas, I had this same issue. I sent a private message on this forum to DexterJB and he was able to get the issue resolved. He asked for my router serial number and the case number I opened with Bitdefender. The case I opened with Bitdefender hadn't gone anywhere until Dexter got involved. It took a few days over the weekend but it did get done. Also once Bitdefender got back to me I asked if the could extend the expiration date of my subscription by I month because I had lost about 3 weeks, and they did it. Good luck.
I’m sure there has got to be some reasonable explanation. Maybe it has something to do with me waiting until a couple days after the trial expired to make the purchase. Maybe it is because I made the purchase at the Online Armor website as opposed to directly through my phone. I’m really not sure. But I really liked the functionality and hope to get it back. I did open up another ticket with Bitdefender support the night I original posted my request for help here. The number is 2019090208590003. I guess we will see what happens. Thanks for the response.
David
David
- Ok, I just heard back from Bitdefender support. And thankfully, they were able to do something on their end, allowing me to get the subscription activated. Thanks to everyone here for your feedback and support. I greatly appreciate the help and am happy to report that NETGEAR Armor now seems to be fully functional on my router.
David