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Forum Discussion
Armor subscription expired way before year was up
Just installed an ORBI 6E mesh system in the last couple of months.
I thought the purchase came with a 1 year subscription to Armor, but the app is saying that it is expired. Is the initial subscription actually 1 year? If so, how can I get Netgear to correct this?
Thanks.
2 Replies
If it was supposed to be 1 year, then you'd need to contact support.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription serviceIt would be useful to have documentation on the length of the trial period for Armor on this purchase.
On the older Orbi products, when I saw the words "free trial", my brain automatically added, "and then it costs money", and I ignored the offer.
Footnote 1 on page 5 of the product data sheet contains only the term trial period, and does not specify how long the trial is. The next words are "yearly subscription". https://www.downloads.netgear.com/files/GDC/RBKE963/RBKE963_DS.pdf
This seems like an ideal question to post in the community forum devoted entirely to the Armor product:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
I have a suspicion that the trial period was actually 30 days. This was clearly specified in the announcement of Armor for the WiFi6 product line:
