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Forum Discussion
Armor Subscription for old router billed to my card...
In May 2023, I renewed the Armor subscription for my Orbi router. In September 2023, I purchased a Nighthawk RS700 router that came with a year of Armor coverage. During a sale last November, I purc...
Please make contact with NG support regarding this here:
https://www.netgear.com/about/contact-us/
Let us know if you don't make progress here.
Based on my experiences last month and today, it would be a waste of time to continue to contact frontline tech-support about this issue. I'm hoping someone from Netgear who can actually help resolve this issue will see this post and private message me.
Most anything Billing is beyond forum help here and needs to be handled with whom you talked to.
Did you get a case #for this? Might call them back and verify this process and information they gave you is correct.
It also seems to be beyond the help of the support staff whom I can contact my phone. Which is kind of my point, I've seen Netgear employees respond to posts here, occasionally. I'm hoping one can see this thread and private message me. I have to get this charge removed from my card and get this old subscription removed from my Armor account (so this doesn't continue happening every May) and it doesn't seem like contacting regular tech-support is going to be much help. I've wasted enough time doing that last month and today.
Again, if a Netgear employee sees this thread, please private message me if you can help.
I presume someone will contact you. Let us know if the issue does get resolved.
Good Luck.