NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Armor subscription transfer from broken ORBI to replacement ORBI PENDING
In January 2023 my Netgear Orbi RBR50 broke and I bought a replacement ORBI RBR50v2. I had active subscription on Netgear ARMOR on my old broken ORBI and I contacted NETGEAR technical support to t...
Update: Yesterday, March 21st, I got a call from Netgear informing that my ARMOR subscription has finally been transferred from broken ORBI to its replacement.
Anyway, I have now cancelled my automatic ARMOR subscription renewal and will start using Firewalla instead.
You'll need to contact NG support as this is beyond forum help:
https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/m-p/2211063#M6089
Good Luck.
Yes, I have contacted the tech support back in January 2023. A ticket was filed and no luck ever since.
I just called the tech support again today. A guy based in Philippines mentioned that my case was escalated to "product support team" in 2/27/2023. I told him that I filed my ticket in January 13th. I asked why the case was escalated like more than one month - he could not answer.Update: Yesterday, March 21st, I got a call from Netgear informing that my ARMOR subscription has finally been transferred from broken ORBI to its replacement.
Anyway, I have now cancelled my automatic ARMOR subscription renewal and will start using Firewalla instead.