NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Armor support
I tried to talk to someone in support about the problems their Armor program is causing some sites to not be able to connect without having to reboot the router. Unfortunately, every time I reached ...
Again, armor is baked into the firmware. But if something didn't get disabled properly when you turned it off, it can help.
RAXE290 1.07.62 The modem is an ONT from Hotwire Communications. Alcatel. In one of the times that I actually talked to a Netgear support person they seemed to think I was using Xfinity. From some of the other postings that I've read, they indicated that Armor uses its own dns servers and you cannot change these on your router. What I have now is via the Nighthawk app that Armor is not enabled but it is activated.
Did you try a factory reset?
What ONT is it?
haven't tried a factory reset. The modem is an Alcatel.
Try the factory reset and just make sure not to setup armor or the free trial.
Alcatel is a brand, not a model. Check out the label on it
This is all the info on the ONT ALCLF3AFDBOB PN 3FE51880AA. When I initially installed the router, I set it up manually not via the Nighthawk app. There was a popup for Armor, but I didn't activate it. I changed my two dns servers to ones from Cisco. Basically, I left all of my setup the same as I had on my RAX75 router.
With the RAXE290, I've had no problem getting to the internet. It has given me problems using iTunes, Macrium Reflect, occasionally Windows Update, and it won't let me go to www.tvtango.com.