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Forum Discussion

Mrosent's avatar
Mrosent
Follower
Oct 18, 2020

Armor won’t install on router

I purchased armor and activated in the armor web portal. I can successfully log into the armor portal and install protection on my devices When I attempt to activate armor in the nighthawk app it only offers the free trial. I’ve attempted a factory restore with no success. Please help.

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 19, 2020

    Hello Mrosent, 

     

    Welcome to the community! May you send me a private message with your email address and serial number for me to check further. 

     

    Thanks,

    Christian 

    • Pistole's avatar
      Pistole
      Guide
      Oct 22, 2020

      Hi Christian,

       

      I have exacly the same problem.
      About 51 hours ago I bougt a subscription. I can install it on my mac without a problem.

      The software on my Rax120 doesnt activate.

       

      I have toggled extern management on the router and serveral reboots without succes.

      I will sent you an pm with my emaliadres and serialnumber of my RAX120. Can you please loook in to it?

       

      Grtz Paul

  • jeffs143's avatar
    jeffs143
    Initiate
    Mar 01, 2021
    I have the same problem. Only a button to try the trial and then an error saying it couldn't be installed.
  • Emmarose12's avatar
    Emmarose12
    Aspirant
    Mar 07, 2021

    had the same issue back in those days when I got in touch with these type of routers, those were hectic days solved issues like daily jumble answer for gaining my confidence back.