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Forum Discussion

bellaella's avatar
bellaella
Aspirant
Jun 18, 2021
Solved

Auto installed on RBR50

I am facing some issue as the Armor product got auto installed on my RBR50; devices are not working, even streaming apps don’t work; the kids aren't able to get on to school websites. I tried all kinds of fixes; rebooted the router, toggled the security settings to off; the app shows activated - off; power cycled the modem, the router, short of doing a factory reset I have done everything else and nothing works.  I am very frustrated. Solve my issue as soon as possible.

  • Christian_R's avatar
    Christian_R
    Jun 22, 2021

    Hello bellaella, 

     

    Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

     

    Thanks,

    Christian 

3 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 22, 2021

    Hello bellaella, 

     

    Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

     

    Thanks,

    Christian 

    • bellaella's avatar
      bellaella
      Aspirant
      Jun 23, 2021

      Thank you so much for the guide. I followed and my problem has been solved. This is one of the best communities ever. Such a quick and appropirate response. Keep it up.
      Regards: Her Embroidery

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jun 23, 2021

        Hi bellaella,

         

        Happy to hear! Have a wonderful day!

         

        Christian