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Forum Discussion
Bitdefender Build Update Issue
Having used Bitdefender Total Security (purchased directly through Bitdefender) for a couple of years, I decided to switch to Netgear Armor at my last subscription update (I'm using the R7000P router...
Several months have gone by now since I first noticed this issue and Bitdefender is up to Build number 25.10.0.50 on their product site and looks totally different to my version which is stuck on 24.0.24.131
Bitdefender advised me build releases are regional and take time, and later advised my updates should come from Netgear.
I can uninstall Bitdefender but the Netgear reinstall is still 24.0.24.131
Either Netgear is not providing the full Bitdefender update as part of the subscription (update of antivirus signatures only, not the core program build itself) or there is something wrong specific to my account.
I was a previous subscriber directly with Bitdefender but then switched to a Netgear Armor subscription, same email address for each account. I can still log on to Bitdefender Central, which shows my subscription is expired, and log on to Netgear Armor and shows my subscription is current.
Anyone else experience this and find a solution?
yes. and now on the mac os, i'm getting legacy notices saying that my version won't be supported in the next mac version. i opened a ticket and they sent to me a place for their total security product, not netgear armor.
- I have been on contact with bitdefender support and all they do is fob me off saying they have passed the delay in updates on to the developers. I don't know who is delaying things but it's Netgear we pay so they should get it sorted. I don't think bitdefender support have any idea about our version.
- Looking at regular issues here and things I have passed to support I dont think Netgear has any interest in the program other than being very profitable. The gap between the version used and current bitdefender has been raised many times, I did in December last year and there are moderated saying it will be raised, or support endless saying it will be sorted but never is. The problem is any changes done as result of security issues are not introduced but left in our old version.