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Forum Discussion
Wonderboy9778
Aug 28, 2020Aspirant
Bitdefender Total Security
Hello,
We have Netgear Armor on our home Wifi. I have downloaded the BitDefender Total Security for my windows 10 laptop. I noticed after installing that I would lose WiFi connection periodically. I search BitDefender website for a solution and found how to add a rule exception for the firewall. This has not worked. When I run a trouble shoot for my WiFi network it says the gateway can not be found and was reset.
I continue to lose connection from time to time. Sometimes its multiple times within a 10 minute time frame, and sometimes its not at all for a whole evening.
When I turn off the BitDefender firewall, I do not run into this issue. I have decided to uninstall BitDefender and use Windows 10 Security until I can find a way to fix this issue.
Has anyone else ran into this issue?
3 Replies
- Christian_RNETGEAR Employee Retired
Hi Wonderboy9778,
Would you mind providing the model number of your router and the current firmware version it's on.
Thanks,
Christian
- Wonderboy9778Aspirant
R7000P / Firmware Version
V1.3.1.64_10.1.36- Christian_RNETGEAR Employee Retired
Wonderboy9778 - Thanks for confirming. May you update to the latest firmware version below.
https://kb.netgear.com/000062114/R7000P-Firmware-Version-1-3-2-124
Christian