Bitdefender VPN - MAC OSX

I have logged this issue with Netgear many weeks ago.  They have elevated it through many levels of support where I basically had to explain the issue and send my Mac info on each occasion.

As of the 11th of August 2022 this problem was ported over directly to Bitdefender via a 3-way phone call.  

Since that time both parties initially tried to close this case off without resolution.  Netgear's reasoning was that it was now with Bitdefender, and no longer their problem (I pointed out that the product was in fact purchased from Netgear, and Bitdefender had no contractual arrangement with me).  After a long phone call and some clear thinking by Netgear they have agreed to leave the issue open in their support area till resolved.

Interestingly Bitdefender's reasoning for closing the case was that I could not respond back within two days with all the information that I had supplied to Netgear on multiple occasions.  The two day period was in fact a weekend here in Australia, during which I had multiple commitments.  I supplied the requested "repeat" information on the third day.  Noting that I had previously waited many weeks for Netgear to respond to me after I had promptly supplied required information to them, I was less than amused.  

Bitdefender have now understood my lack of good humour, and agreed to progress the problem.  That was the 16th August 2022.  Still waiting.