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Forum Discussion
BLOCKED websites!
I bought this router as an alternate choice for my cable company's router. all seemed fine at first, but then the router started blocking one of the websites my husband uses. When he tries to acces...
NeilAlanH wrote:
When he tries to access the website, a netgear screen pops up stating that the site is a potential threat.
Not much we can help, lack of any insight. A screenshot or the like could be useful. michaelkenward was already very complete with his post.
NeilAlanH wrote:
When I called netgear at first, they told me this was an issue with my virus program, but I called McAfee and that was untrue. I tried downloading the nighthawk app so I could enter the URL on the THREATS page, but I could not login, and quite frankly, i did not want a free trial that would cost $100 per year after the trial was over (this is what I was told would happen when I was talking to the support agent).
I tend to trust users telling us they never enabled the free trial. Somehow I doubt Netgear Armor (built on Bitdefender) does take any actions without ever been enabled.
In case you did, you could turn-off Armor at any time -> How do I turn NETGEAR Armor on or off using the Nighthawk or Orbi app?
hello all. Firstly, I want to thank all of you for your reponses. Here is some additional information:
the blocked website is: https://forum.dreamcap.org/
The message we were getting stated that netgear has identified the site as a potential security risk. We did try accessing the site in different browsers with no success.
I agree with michaelkenward when he says that netgear has turns on the free one-month trial of armor and they're trying to suck me into a subscription. Here's a problem with that: I cannot get into SECURITY within the nighthawk app. It wants me to activate the trial, and I do not want to do that. I bought the router as an alternate for the router given to me by SPECTRUM mainly because i needed 2.4 and 5.0 connectivity, and I wasn't getting that from my SPECTRUM router. I do not, under any circumstances, want security protection from netgear. I have McAfee for that. Quite frankly, I find it appalling that Netgear is offering a 'free trial' and subsequently would want $100 per year.
Last night, we discovered that if we try to access the site on our desktop and laptop, and remove the https://, we can access the website. not so easy on the iPad, but we discovered that if we try www.forum.dreamcap.org on the iPad, and THEN try the regular URL, **that** works. However, I am not optimistic about this being a final solution because last week when I called NETGEAR's support desk, and complained about this "sucking me into a subscription" business, the problem went away for about one week. THen, yesterday, I called them again, and once again they were of no help, but the problem disappeared again. Meanwhile, I keep getting emails from NETGEAR asking me if I want to follow up on the case I created last week, and to follow the "link below" to advise of an update, but when I click on the link, I get nowhere!
Regarding my call to McAfee: McAfee did try to diagnose the issue; they remotely accessed my PC, tried the website and saw the error message from NETGEAR stating that NETGEAR determines the site (URL) has a security issue.
I think the best solution here would be to follow schumaku 's suggestion to turn off armor. However, when I go to SETTINGS ---> SECURITY, it wants me to activate the trial, and if i try to activate the trial, I get a message "Error. Failed to subscribe. SECURITY. Activation Failed. We could not activate NETGEAR ARMOR on your router. Try again", but of course, trying again gives me the same results.
additional thoughts?
NeilAlanH wrote:
hello all. Firstly, I want to thank all of you for your reponses. Here is some additional information:
the blocked website is: https://forum.dreamcap.org/I got straight in with no problem. Two browsers. Firefox and Edge.
Did you try a different browser?
Did you answer the questions about the firmware on the router and the modem/gateway/ONT that sits between you router and the Internet? I can't find them.
Quite frankly, I find it appalling that Netgear is offering a 'free trial' and subsequently would want $100 per year.It is called marketing. Everybody does it. Netflix. Amazon. Microsoft. The New York Times. Sneaky but hardly appalling.
Meanwhile, I keep getting emails from NETGEAR asking me if I want to follow up on the case I created last week, and to follow the "link below" to advise of an update, but when I click on the link, I get nowhere!What happens when you click the link? A message of some sort?
That bit, and your problems with the Nighthawk app make me wonder that something else is going on.
If you can get in with that, you will be able to see if Armor is enabled.
As schumaku says, a screen shot of the message/error would help.
