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Forum Discussion

RALLM's avatar
RALLM
Follower
Oct 23, 2020

Bought Armor for R7000 Router. Need activation code.

I bought the Armor subscription for the R7000 Router and I'm attempting to install bitdefender security on my desktop since it states the subscription covers multiple devices. It's asking for an acti...
  • HKTKD's avatar
    HKTKD
    Tutor
    Nov 10, 2020

    I have the same problem.  I'm trying out the 30 day trial for the first time on my R8000 router (firmware is up to date).  I installed the app on my Android phone OK.  The link was sent to my desktop PC for the website to get the Bitdefender software.  The software on my desktop PC installed OK, but now it's saying (on my desktop PC) that my license is expired.  How do I get a 30 day license for Bitdefender?

     

    This is so confusing.  There are a lot of hoops to jump through.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 16, 2020

      Hello HKTKD, 

       

      For assistance with the activation code, you may contact Bitdefender support so that your subscription is reflecting correctly on your account.

       

      https://www.bitdefender.com/consumer/support/

       

      Christian 

      • HKTKD's avatar
        HKTKD
        Tutor
        Nov 19, 2020

        Unfortunately, I got the runaround from Bitdefender.  Trying out the Netgear "solution" shouldn't be this hard.  I bailed on all Armor options, uninstalled everything, disabled Armor and went with McAfee instead.

  • Scooter1968's avatar
    Scooter1968
    Initiate
    Feb 02, 2021

    I signed up with Armor through Netgear (not Bitdefender, confusing) and never received the email with the activation code. I've had a ticket open for close to 2 months and nobody's responding to give me the activation code. I can't use the Bitdefender VPN on my laptop without it. How do I get the activation code and use the subscription I paid for months ago (October)??

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Feb 03, 2021

      Hi Scooter1968,

       

      Welcome to NETGEAR Community!


      Please DM us the serial number of your router and the registered email address. Please DM us your case number as well so we can further look into this one.
       

      Please do not hesitate to let me know if you need further assistance. 
       

      Regards,

       

      Oliver

      Community Team