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Forum Discussion
EliAtt
Jan 03, 2023Follower
Buyer Beware! Features are NOT included.
I feel a bit scammed. I recently needed to replace my current modem as my existing Netgear Modem didn't allow me to access Admin to change the password which I desperately needed to do due to securi...
michaelkenward
Jan 03, 2023Guru - Experienced User
EliAtt wrote:
I feel a bit scammed. I recently needed to replace my current modem as my existing Netgear Modem didn't allow me to access Admin to change the password which I desperately needed to do due to security issues.
You do not say which modem you use, but every Netgear device lets you change the password for the admin access.Indeed, Netgear is so keen on this that in newer devices it forces users to change the password.
You cannot change the admin username. But this is a local connection, so the only risks are from people near you.
One of the features that drew me to the Nighthawk RAX30, AX2400 was the NETGEAR Armor feature.
That is not a Netgear modem. It is a router.
Also brands - if they're worth their salt should offer lifetime support on their product.
Sadly, very few brands offer free lifetime support for consumer grade devices. But welcome to Netgear's lifetime support system.