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Forum Discussion

Jengschultz's avatar
Jengschultz
Follower
May 04, 2020

Can’t disable netgear armour using Orbi app

I installed an Orbi router a couple of weeks ago with not issues. Now my Mac mini is unable to go to any website as it is showing I a security threat. I have tried to disable Netgear Armour in the se...
  • Heartsbane's avatar
    Heartsbane
    Initiate
    Jun 22, 2020

    I've tried these instructions and it doesn't work. When I try to go to the security settings page to disable Armor, I'm automatically redirected to the store.bitdefender.com website. I just want to disable Armor.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 25, 2020

      Hi Heartsbane and B13C,

       

      May you send me a private message with your email address and serial number and I can look into this further.

       

      Thanks,

      Christian 

      • cwj01's avatar
        cwj01
        Guide
        Sep 14, 2020

        Was this resolved? Having the same issue turning it off.

         

        Error Message I receive: "process is taking too long (more than 60 secs), Try again!!"

         

        This is super frustrating to deal with, and its preventing me from doing day to day tasks.