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Forum Discussion

Jengschultz's avatar
Jengschultz
Follower
May 04, 2020

Can’t disable netgear armour using Orbi app

I installed an Orbi router a couple of weeks ago with not issues. Now my Mac mini is unable to go to any website as it is showing I a security threat. I have tried to disable Netgear Armour in the se...
Heartsbane's avatar
Heartsbane
Initiate
Jun 22, 2020

I've tried these instructions and it doesn't work. When I try to go to the security settings page to disable Armor, I'm automatically redirected to the store.bitdefender.com website. I just want to disable Armor.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 25, 2020

    Hi Heartsbane and B13C,

     

    May you send me a private message with your email address and serial number and I can look into this further.

     

    Thanks,

    Christian 

    • cwj01's avatar
      cwj01
      Guide
      Sep 14, 2020

      Was this resolved? Having the same issue turning it off.

       

      Error Message I receive: "process is taking too long (more than 60 secs), Try again!!"

       

      This is super frustrating to deal with, and its preventing me from doing day to day tasks.