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Forum Discussion

Jengschultz's avatar
Jengschultz
Follower
May 04, 2020

Can’t disable netgear armour using Orbi app

I installed an Orbi router a couple of weeks ago with not issues. Now my Mac mini is unable to go to any website as it is showing I a security threat. I have tried to disable Netgear Armour in the se...
Heartsbane's avatar
Heartsbane
Initiate
Jun 22, 2020

I've tried these instructions and it doesn't work. When I try to go to the security settings page to disable Armor, I'm automatically redirected to the store.bitdefender.com website. I just want to disable Armor.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 25, 2020

Hi Heartsbane and B13C,

 

May you send me a private message with your email address and serial number and I can look into this further.

 

Thanks,

Christian 

  • cwj01's avatar
    cwj01
    Guide
    Sep 14, 2020

    Was this resolved? Having the same issue turning it off.

     

    Error Message I receive: "process is taking too long (more than 60 secs), Try again!!"

     

    This is super frustrating to deal with, and its preventing me from doing day to day tasks.