Canceling a Netgear Armor subscription takes an act of God

With a NetGear router I purchased a couple years ago, I made the dubious mistake of purchasing a Netgear Armour by Bitdefender subscription. I found little benefit in the product and ensured that I turned auto renewal off. Despite this, my subscription renewed last year necessitating me to call and cancel the product. Refund was issued and I thought that was the end of it.

Alas, I get an email a month ago stating that my Armour subscription was set to renew this month. I contacted Netgear support and was ensured that my auto renewal was turned off and that I would not be charged. (I even have the case number/log as proof.) Nevertheless, I just received a charge for $99.99 for renewal. So…I call Netgear support and they informed me that I actually have to cancel with Bitdefender, a “separate entity.” Funny that is separate for cancellation, but combined for purchase.