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Forum Discussion

Aspirant

Sep 26, 2020

Can't Finish Armor Purchase

Through the IOS Nighthhawk app I purchased a year subscription to Armor. The app accepted my PayPal but then froze, several times. Now I have an order number listed in PayPal dated 9/25/2020, but it ...

NETGEAR Employee Retired

Sep 30, 2020

Hello DonMcC ,

We'd love to hear more about the current status of your paypal transaction. Were you able to get this issue resolved? If not, please reply and I'll investigate this issue further.

Thank you kindly,

Christine

DonMcC
Aspirant
Oct 02, 2020
Still no responce here or from my email directly to Netgear. Will check with PayPay to delete transaction.

Don
- DonMcC
  Aspirant
  Oct 02, 2020
  I feel like I am in a "catch-22." Because it is pending in PayPal, I can't get it deleted. But, I would rather have the service. This rules out cancelling PayPal and reordering. It should not be that hard to order from the IOS app.
  
  In my email to Netgear (orders(at)netgear.com) on 9/25 I submitted the invoice ID.
  
  Christine, ny help is much appreciated.
  
  Thanks,
  
  Don
  - Christian_R
    NETGEAR Employee Retired
    Oct 06, 2020
    Hello Don,
    
    Thank you for confirming. May you send me a private message with your email address and serial number for me to check further.
    
    Regards,
    
    Christian