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Forum Discussion
Can't Finish Armor Purchase
Through the IOS Nighthhawk app I purchased a year subscription to Armor. The app accepted my PayPal but then froze, several times. Now I have an order number listed in PayPal dated 9/25/2020, but it ...
Hello DonMcC ,
We'd love to hear more about the current status of your paypal transaction. Were you able to get this issue resolved? If not, please reply and I'll investigate this issue further.
Thank you kindly,
Christine
Still no responce here or from my email directly to Netgear. Will check with PayPay to delete transaction.
Don
I feel like I am in a "catch-22." Because it is pending in PayPal, I can't get it deleted. But, I would rather have the service. This rules out cancelling PayPal and reordering. It should not be that hard to order from the IOS app.
In my email to Netgear (orders(at)netgear.com) on 9/25 I submitted the invoice ID.
Christine, ny help is much appreciated.
Thanks,
Don
Hello Don,
Thank you for confirming. May you send me a private message with your email address and serial number for me to check further.
Regards,
Christian
Finally PayPal timed out and the purchase along with the "pending" status went away. Tried again using PayPal ... nothing, like the screen just died. Same as before. Tried with a credit card and it went through.
Something is wrong with your PayPal acceptance. Also, good thing I have an iPad still running on IOS 12, my iPhone on IOS 14 will not go past the sign-in screen.
Great products, need to work on your IOS and PayPal implementation.
I should have been able to order Armor with PayPal on the latest Apple IOS and on any Mac or PC.
Hope you guys flush this out soon. Embarrasing in an otherwise superb product line.
Don
