Can't Install Bitdefender VPN

One person from Bitdefender told me the same thing, that since the Netgear router has a VPN the Bitdefender VPN won't install on Macs by design because they don't need it.  I pointed out to them that the VPN in the router is a VPN server, not a VPN client.  It has no relevance to the Bitdefender VPN.  I also said that I have a paid premium VPN subscription, so telling me it won't install by design is completely unacceptable.  I got a response back saying they are still investing the problem and will get back to me.

Trying to manage the Bitdefender products distributed through Netgear Armor is a nightmare.  Netgear refers me to Bitdefender for support and Bitdefender seems to have no idea what Netgear is doing with them.  The versions of Antivirus for Mac and Bitdefender VPN from Netgear are really old.  There's no excuse for that.

I upgraded Antivirus for Mac by going to my Bitdefender Central account, selected My Devices, Add Device, and got the installation file from there.  It installed the Bitdefender VPN automatically when it installed Antivirus for Mac.  The problem I have now is that the Bitdefender VPN is running as the free version even though my Bitdefender account shows that I have a valid premium subscription.  I have a support request in to them for that problem.  Bitdefender and Netgear seem to be completely disconnected regarding the distribution and support of Bitdefender products through Netgear Armor.  The Bitdefender products for Mac that are distributed through Netgear Armor are inexcusably old.

I have exactly the same experience. Uninstalled Bitdefender Total Security supplied through my Armor subscription because I was having problems with Bitdefender blocking websites I could previously access e.g. Ancestry, FindmyPast etc. Prior to uninstalling it, my subscription VPN service through Armor was working. It is still working on my MacBook Air. Now I can't re-install the VPN. Click on the button and nothing. The button is now a "do nothing" button. I had this problem a year or two back and I found an obscure fix on the net which from memory involved uninstalling Bitdefender then running a terminal command(s) followed by a re-installation but for the life of me I can't recall where on the net I found the fix. Needless to say Netgear support have been less the useful in trying to solve this issue and Bitdefender support are rightly saying NOP! My solution is to cease my automatic subscription renewal and when it expires uninstall Bitdefender and start a subscription direct with Bitdefender which is what I had before I purchased my Netgear Orbi mesh system. Given the number of people having this issue you would think that Netgear would put some priority into developing a fix for their paying customers. Me thinks their focus is more on hardware solutions and at some point some marketing guy convinced them this would be a good sideline for additional revenue and now they find it too hard but don't know how to exit the strategy.