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Forum Discussion

Tull1956's avatar
Tull1956
Aspirant
May 17, 2021

Can't renew Armor subscription

The Armor security protection (Bitdefender?) on my ORBI app is telling me that my year free trial expires today.   For the past couple of weeks, an offer for a 35% discount on renewal has been displa...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 17, 2021

Hello Tull1956,

 

May you send me a private message with your email address and router serial number for us to check further. May you also check to see if you're able to purchase the subscription tomorrow. 

 

Thanks,

Christian 

  • Tull1956's avatar
    Tull1956
    Aspirant
    May 18, 2021

    I tried renewing ARMOR protection again today (one day after its official "expiration date".   I still couldn't complete the renewal purchase from the ORBI app on my phone (Android), but I WAS able to log onto the Netgear website and purchase it from there.    I then had to re-boot the ORBI router before the renewal update showed up in the phone app.   

     

    So, I guess I'm good for another year!   Hope I can remember all this by next year when the renewal comes up again.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 18, 2021

      Hello Tull1956,

       

      Thanks for providing an update to your post. Happy to hear you're up and running! Please don't hesitate to reach out if we can be of any further assistance. 


      Regards,

      Christian