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Forum Discussion

MWO's avatar
MWO
Follower
Oct 28, 2020

Can't renew Netgear Armor subscription on iPhone app

My Armor subscription expired.  When I try to renew it, can put in all the information but can't complete the transaction.  Has to do with the terms of service, which when I click, takes me to Safari.  After reading the terms and accepting in Safari, I go back to the subscription section in the Orbi app, but still has everything greyed out - so unable to complete the purchase.

 

How can I renew my subscription?

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 29, 2020

    Hello MWO - I have sent you a private message. 

     

    Regards,

    Christian 

  • Kstuckly's avatar
    Kstuckly
    Aspirant
    Apr 10, 2021
    I have tried renewing my Netgear Armor security on my RBR40. When I go to my Orbi app and click security and try to renew, it indicates my Armor expires on on 4/17 and contract is already purchased on my account and I can’t even get to the renew section. Please provide assistance so that I can renew with the discount you are offering.