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Forum Discussion
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Can't update payment info for Armor
Where do you update your CC info for your Armor subscription? I got the 30-day trail during that time my card had to be reported stolen. I tried to update the info with the new card, but I can't fi...
I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
Hello LeeH21,
You may reach out to our Customer Care Team at customer.service@netgear.com to have you billing information updated.
Regards,
Christian
Thanks Christian - I tried that and all they write back is that my Armor account is active. Netgear sent me the email that my card was declined, but they all just keep saying everything is fine and I'm active. I keep thinking at some point the app will ask for it, but it just keeps giving me the error I mentioned.