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Forum Discussion
Solved
Can't update payment info for Armor
Where do you update your CC info for your Armor subscription? I got the 30-day trail during that time my card had to be reported stolen. I tried to update the info with the new card, but I can't fi...
I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
Just as an update:
I've called twice and sent 3 emails and still no luck. All I get is that my account is fine - no it's not. It is like they won’t listen or read the whole email before they respond. They get the first part and just jump to "everything is fine". Armor still won’t update - get the same payment error code.
I just got off the phone and live chat yesterday with these guys. I have the same exact problem. I chose 1 year of armor when I purchased my rbk853 router in Nov 2020. Since then I had to change my card as it was exposed and got a new one. Last week I recieved an email stating that they had issues charging my card and will try again this week. (Really, you guys wait 6+ months to try to charge a card for services) Anyhow, they tried this week and got a failure to charge email. Of course, because there is NO WHERE on their site/my account page or anything to update that. Guy on phone was a complete moron. My subscription is fine... how can it be when apparently I never paid for it in the first place. I finally just gave up.