NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Can't update payment info for Armor
Where do you update your CC info for your Armor subscription? I got the 30-day trail during that time my card had to be reported stolen. I tried to update the info with the new card, but I can't fi...
I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
Just as an update:
I've called twice and sent 3 emails and still no luck. All I get is that my account is fine - no it's not. It is like they won’t listen or read the whole email before they respond. They get the first part and just jump to "everything is fine". Armor still won’t update - get the same payment error code.
I just got off the phone and live chat yesterday with these guys. I have the same exact problem. I chose 1 year of armor when I purchased my rbk853 router in Nov 2020. Since then I had to change my card as it was exposed and got a new one. Last week I recieved an email stating that they had issues charging my card and will try again this week. (Really, you guys wait 6+ months to try to charge a card for services) Anyhow, they tried this week and got a failure to charge email. Of course, because there is NO WHERE on their site/my account page or anything to update that. Guy on phone was a complete moron. My subscription is fine... how can it be when apparently I never paid for it in the first place. I finally just gave up.
With as many data breaches as there are these days, how is this even an issue? I have to change my card on file and there is no where online to update my card information. The Armor subscription when thru but it won't next year and I want to fix it before I forget about it.
- Is there like a secret word that I can use so support can understand? I am stuck also and can’t update info. I have a ticket open for a month already. I have a wink hub and honestly I am more frustrated on netgear support than wink non existing support.. hehehe anyway why do I even bother.