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Forum Discussion
Deactivating Amor trial
How do you deactivate the Amor security trial?
Had similar problems with massive outage across devices since activating Armor yesterday. Even these community forum pages had difficulty loading or were stopped - and that was through my wired pc, not wifi. Prior ro enacting Armor the router had been awesome.
I have since disabled Armor in the app (Settings - security), restarted the router and it appears to be better.
Have lodged ticket to understand what issues are, as there is a real lack of info from searches. For now, until Support clarify what is going on, I cannot see any way this Armor add on is usable.
HI
I ve done the same and i think now things are getting better.
what i realised is that somehow my modem could not send data (upload = 0)
i tryed to reset it with the orbi attached, no good, only works when i unpluged orbi from the modem.
i dont know if that makes sense, but is a fact, worked.
thanks all
regards
bruno
How, exactly, were you able to disable it? There is nothing in my app that I can find to disable it. It is really a piece of junk and blockign all manner of legitimate website.
Thanks!!
I used the Nighthawk app on my mobile. From the opening screen selected security (or go via Home icon top left, Settings, Security) and the first option is an on/off button to Enable NETGEAR Armor. I just turned this to off and no more problems until such time it is clarified the issues are resolved.
Same issue here:
Installed firmware update - enabled security and parental controls.
Found that security blocked things like my kids' school website and many other known-good sites so disabled these in the ORBI app. However, whilst it shows as disabled it is marked with Activated and continues to stuff up our internet access.
I have attempted a factory reset on the ORBI Mesh WiFi and also tried a reboot of the fibre router to which it is connected to, but still getting loads of sites blocked.
I cannot find out how to turn off this trial and now I cannot access many legitimate websites!
I can't even get the Netgear support request form to submit - https://armor.netgear.com/supportform
I think what's been so confusing to people is that there are two places you can go to "security" in the app. Don't go to the icon on the screen with the little security picture. Go to the little lines in the upper left corner and then to settings and then to security. It took me two hours to figure this out!
Hi ginginbread . Perhaps I am missing something. Whether I click on the Security icon on the main screen or hit security via Settings, I come to the exact same page where I can enable or disable Armor.