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Forum Discussion
Deactivating Amor trial
How do you deactivate the Amor security trial?
How, exactly, were you able to disable it? There is nothing in my app that I can find to disable it. It is really a piece of junk and blockign all manner of legitimate website.
Thanks!!
I used the Nighthawk app on my mobile. From the opening screen selected security (or go via Home icon top left, Settings, Security) and the first option is an on/off button to Enable NETGEAR Armor. I just turned this to off and no more problems until such time it is clarified the issues are resolved.
Same issue here:
Installed firmware update - enabled security and parental controls.
Found that security blocked things like my kids' school website and many other known-good sites so disabled these in the ORBI app. However, whilst it shows as disabled it is marked with Activated and continues to stuff up our internet access.
I have attempted a factory reset on the ORBI Mesh WiFi and also tried a reboot of the fibre router to which it is connected to, but still getting loads of sites blocked.
I cannot find out how to turn off this trial and now I cannot access many legitimate websites!
I can't even get the Netgear support request form to submit - https://armor.netgear.com/supportform
I did the same thing i.e. sliding the toggle to off in security in the ORBI app. How do you ensure you aren't billed after the trial period?
I'm not sure about how they plan to address that... I'm guessing that when the trial period is over Netgear will require payment to continue with the Armor service. If at that time we don't pay the bill, that will be that. Armor should simply continue to be "disabled" while everything else Orbi does should still continue to function as normal. Best wishes... G