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Forum Discussion

mattshelton's avatar
mattshelton
Aspirant
Apr 20, 2019

Device list difference between Armor and Orbi

I've been trying to sync up the device list in Armor with the device list in the Orbi, but am coming up with three extras listed in Armor: one unidentified device and two of types I am fairly certain...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 23, 2019

Hi mattshelton,

 

Welcome to the community!

 

Here are some links that may help explain.

 

https://kb.netgear.com/000059457/Why-doesn-t-my-device-immediately-display-on-the-Devices-page-in-the-NETGEAR-Armor-platform

 

https://kb.netgear.com/000059460/Why-doesn-t-the-My-Devices-list-in-the-Nighthawk-app-and-the-NETGEAR-Armor-portal-match

 

https://kb.netgear.com/000059553/Why-does-NETGEAR-Armor-display-two-identical-devices-on-the-My-Devices-page

 

Dexter

mattshelton's avatar
mattshelton
Aspirant
Apr 23, 2019

Hi Dexter,

 

No, those don't help much. For instance, Armor says I have a WeMo automation device, and an Alexa. I don't have either (as far as I know...) and there's no mention of these devices (nor extra ones to account for them) on my Orbi. I'd love it if I could see the MAC address that Armor found so that I could try to find it myself.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 25, 2019

     Hi, when checking under Devices > Selecting the device > Summary > Device details. The MAC address should be indicated there. See image below.

     

     

     

    • mattshelton's avatar
      mattshelton
      Aspirant
      Apr 25, 2019

      Neither of these devices show a MAC address:

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Apr 25, 2019

        I see. Quite odd. If you are certain that the devices are not within your network, you can have them removed instead.