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Forum Discussion

cavernap's avatar
cavernap
Aspirant
Jun 08, 2020
Solved

extending Netgear Armor subscription

I bought an Orbi RBR50 a year ago and it came with a year of Netgear Armor. Last month I got notifications that the Netgear Armor was going to expire, so I bought a year subscription through the link...
  • Christian_R's avatar
    Christian_R
    Jun 10, 2020

    Hi cavernap, 

     

    While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there. 

     

    Regards,

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 10, 2020

Hi cavernap, 

 

While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there. 

 

Regards,

Christian 

CharlieBrien's avatar
CharlieBrien
Tutor
Jul 09, 2020

I'm having a similar problem with my Orbi. I just renewed my Armor subscription and entered the provided activation code. Now the subscription shows *active* (359 days remaining) on armor.netgear.com but under router security it shows '0 devices'. The iPhone Orbi app shows Armor as expired. I had trouble when I signed up last year so renewal is quite frustrating. Can anyone assist or point me to someone who can help? TIA.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 14, 2020

    Hi CharlieBrien, 

     

    May you reboot your router and reinstall the Orbi app. Please let me know how this turns out. 


    Christian 

    • CharlieBrien's avatar
      CharlieBrien
      Tutor
      Jul 14, 2020

      Christian,

      I will try that but as I'm working from home that must be done after business hours. I had this exact same problem 1 year ago when I purchased a subscription after the 2 week trail period elapsed. Same symptoms... in the Amor subscription details, 'router security' showed 'devices: 0' and the app showed expired. Same as now. I posted that issue on this board and someone corrected it (been looking frantically for who that was). No reboot required. I'm feel like the same situation exists now. If I recall correctly there was a sync problem between Netgear and Bitdefender but without finding the reply, I cannot confirm. I will try the router restart tonight.

      Thanks,

      Charlie

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 14, 2020

        Hi Charlie, 

         

        Sounds good! Please let me know how it turns out. 

         

        Christian