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Bbsfan's avatar
Bbsfan
Follower
Dec 01, 2024

Getting ripped off from Netgear Armor

I have Netgear Armor and it is set to renew on 7/25. I recently looked at my bank account and I was charged 99.99 on nov 29, 2024 for the years subscription.   Last year I was ripped off by Netgear. They charged me 99.99 plus another 69.99 for a router that had died and I made a request that they remove a dead router from my Netgear page back in 2021. The system would not allow me to delete it.  I was assured back in 2022 that they would delete that router, but the “foreign” support line never did. I spent 3 months back in forth and they finally credited me my money back. Now they have charged me again. I am so fed up with their foreign technical support. I disputed the charge on my credit card as well 

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Bbsfan

     

    We are very sorry this happened again can you send me your info in a PM so I can escalate this issue to our customer care team to have that router removed. 

     

    Name:

    Email:

    Any case number you have from the past issue:

    Router that needs removed:

     

    Thanks

    DarrenM