Hi, I’m having a serious issue with my Netgear router blocking e-commerce websites

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jtim5667 wrote:

I bought this router as an alternative to my cable company’s router. Everything worked fine at first, but then certain e-commerce websites suddenly stopped working. I try to access one of the regular sites, but the Netgear screen pops up saying the site is a potential threat.

 

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Which "Netgear screen"? Routers don't have screens.

Did you enable the complementary Armor subscription?

What are you using to access these e-commerce websites? A PC? Mobile device?

Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.

What firmware version do you have on the device?

A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.

If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

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I found a solution online that worked for about a month but then stopped.

 

 

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What was that solution?

Just another user with time on their hands.