Forum Discussion

Tutor

Jun 10, 2020

How do I delete Netgear Armor trial version

Everytime I go to the security page on my router, I am redirected to purchase a subscription of Netgear Armor, I can't do anything. I need to delete Netgear Armor trial version from my router. I ...

Christian_R

NETGEAR Employee Retired

Jun 10, 2020

Hello syf,

Welcome to the community! Please refer to the article below on how to disable Armor. And if it say's Armor is expired, the service is off and you should have nothing to worry about.

https://kb.netgear.com/000060900/How-do-I-turn-NETGEAR-Armor-on-or-off-using-the-Nighthawk-or-Orbi-app

Regards,

Christian

syf

Tutor

Jun 10, 2020

Thank you Christian.

At step 4 of your instructions, it takes me to buy the Armor software. I do not want to buy the software to be able to disable it.

I cannot access the control panal for Armor because everytime I click on 'Security", it talke me to a page to buy Armor software.

I need to delete this trial version because it is blocking sites on my network that my children need to access for school.

Please Help me - this is not acceptable behaviour to make people buy your software!

Christian_R
NETGEAR Employee Retired
Jun 11, 2020
Hello syf,

Please send me a private message with your contact info and serial number. I'll have support reach out for further assistance.

Regards,

Christian