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Forum Discussion

goddss6's avatar
goddss6
Follower
May 28, 2019

How do I disable/delete Netgear Armour

I accepted the trial of Netgear Armour and have been trying for a month to turn this crap off.  I do not want it.  It says that I have 45 days left... My phone dings that there is security threat eve...
GavinD72's avatar
GavinD72
Aspirant
Nov 26, 2019

Hi,

 

every time I try to go to Home / Settings / Security I get a message saying checking netgeat armour status and then I'm redirected to purchase a subscription, I can't remove it!!

 

this software is driving me mad and making my HP printer waste paper every day and beep about every 15 minutes

 

why has my router been hijacked and I can't access the setting without paying 69.99

 

please help, I don't want to have to factory reset the router and 3 satellites 

 

thanks 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 26, 2019

Hi GavinD72, I have sent you a message. Please check your inbox.

 

Dexter

  • Tunnu's avatar
    Tunnu
    Initiate
    Jan 30, 2020

    Hi,

    How can I delete expired ARMOR from my router it is bringing all short of problem? My internet just goes offline at that time I ave only option to restart the router to make internet working. I tried to click on security icon on the APP but it alwase forward to different site to buy the yearly subscription. This is so frustrating please help.

    • Orbi-Roc's avatar
      Orbi-Roc
      Luminary
      Jan 30, 2020

      Hi Tunnu . If you properly disabled Armor from your mobile device, then it shouldn't be intefering with anything. If you go to your router Web page, and navigate to [Advanced Tab] 

      [Advanced Setup] [Wireless Settings], see if Daisy-Chain-Topology is enabled under the Backhaul Toplogy section. This should be enabled ONLY if you have more than one satellite paired to your router. If you only have one satellite, please remove the checkmark to disable it and reboot your router. Hope this works. Have a good one.

      • Tunnu's avatar
        Tunnu
        Initiate
        Jan 31, 2020

        Hi Orbi-Roc, I tried your recomendattion but still it does not help me. I am still getting my internet going offline. I tried different router and it is working fine, so it is issue with the Netgear Orbi router or ARMOR software. Any help is appreciated.

         

    • Sbak's avatar
      Sbak
      Aspirant
      Sep 18, 2020

      I was able to disable the Netgear Armour by simply going to the app on my Iphone. Once you open the app go to 'settings' and choose security. There is a slide there, I simply moved it to off. The Armour was messing with my wife's internet use when she was trying to work from home; ironic because she works in the financial sector and they have some of the highest encripted security, yet the Armour was trying to kick her out. It created more issues than it solved.

  • bheavican's avatar
    bheavican
    Initiate
    Apr 21, 2020

    RBR20 Current version V2.3.5.26

     

    Appears that Armor is blocking some websites (drive.google.com) even though the subscription is expired.  Can't disable it.  The Security button in the mobile app takes me to the Armor website to renew.  How do I disable it?  

  • berkh1dj's avatar
    berkh1dj
    Initiate
    Jun 15, 2020

    Please post this solution public.  Not many want to pay for a subscription after buying a router.

    • Bill_160's avatar
      Bill_160
      Tutor
      Jun 17, 2020
      I was having the same problem with the nighthawk armor program. I didn’t even activate it. It’s doing checks without ever getting enabled! I don’t know were they get the right to install it without consent. If people wanted it they would buy a router with it. I’ve had nothing but problems with this router since day one! Fortunately I had a old firmware version and I reflashed it to get rid of it. The router is still junk. I wish I could return it! It’s a real Lemmon!