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Forum Discussion

Dustin_V's avatar
Dustin_V
NETGEAR Employee Retired
May 31, 2019

How Do I Install Bitdefender Total Security To My Devices With NETGEAR Armor?

Did you know that your NETGEAR Armor subscription includes Bitdefender Total Security software for your Mac, PC, iOS, and Android devices? In this video, we'll show you how to install Bitdef...
amparks's avatar
amparks
Aspirant
Jun 06, 2019

I can't seem to install Netgear Armor on my Router. I am using the latest firmware and have reset the router and satellite. It checks my information and then asks me to wait while it is activated. I then keep getting the following error message. "Failed to subscribe".

 

Any ideas? 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 07, 2019

    Hi amparks, welcome to the community! What is the model number your device? You can see the supported models here. Also, does the issue persist when using another device?

     

    Dexter

    • amparks's avatar
      amparks
      Aspirant
      Jun 07, 2019

      Hi, 

       

      Thanks for reply. the model I have is the AC3000 RBR50. I thought this model was compatible, but looking at the list you sent it looks likr only the RBK50 is compatible. So I guess Defender is not available with my device? 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 10, 2019

      Hi amparks, the RBR50 (RBK50 is the kit) is among the supported models for the Armor feature. Please make sure you are using your NETGEAR account credentials during the process. Please let us know if the issue will persist.

       

      NETGEAR Team

      • amparks's avatar
        amparks
        Aspirant
        Jul 16, 2019

        Hi, sorry for taking so long to reply. I have completely logged out and logged in when asked when trying to install. Always get the same error message with no further explanation as to why it fails, so no idea what to do next to make this work. I am using the app on Andriod, is there another way to active this, say using my PC for example?