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Forum Discussion
Kellian
Feb 20, 2021Follower
How do I remove a router from my Netgear Armor account?
My Nighthawk X6 AC3200 died and I had to replace it and now I would like to remove it from my Netgear Armor account and can't find a way to do it. Any help would be much appreciated. Thank you in adv...
Christian_R
Feb 23, 2021NETGEAR Employee Retired
Hello Kellian,
Welcome to the community! May you send me a private message with your email address and router serial number.
Thanks,
Christian
mirmoor
Jul 18, 2021Aspirant
Hello,
I have the same problem, in my armor router overview, I see two Router.
How can I send you a private message?
Thanks!
Nandor Csöri
- Grogie1977Jul 18, 2021Tutor
How are you doing Nandoor?
I am going to start with the basics and from the beginning for other users who may find this post (if you don't mind). What I have found (and in my case) is if you register for Armor Security before you actually install the router with Armor Security or the new router, Netgear Armor Security will register the one that is currently online. Now, once you install the new router with Armor Security; Netgear will not register the new router and you wont be able to activate Armor Security. When trying to activate Armor Security, Netgear is looking for the old router which is no longer online and probably doesn't have Armor Security ability anyway. So, basically, the old router has to be removed from the system in order for the new router to be recognized and activated. I had originally contacted Bitdefender but I believe I had to contact Netgear for them to remove the old router. Once it was removed, the new router was recognized and I was able to activate Netgear Armor Security. I am not quite sure how you were you able to get two routers recognized then. Either way, contact Netgear and they should be able to remove one. Just keep on them and follow up if you don't hear from them. Once you get the right person and right department; it is pretty quick. I hope this helps.