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Forum Discussion

Kellian's avatar
Kellian
Follower
Feb 20, 2021

How do I remove a router from my Netgear Armor account?

My Nighthawk X6 AC3200 died and I had to replace it and now I would like to remove it from my Netgear Armor account and can't find a way to do it. Any help would be much appreciated. Thank you in adv...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 23, 2021

Hello Kellian,

 

Welcome to the community! May you send me a private message with your email address and router serial number. 

 

Thanks,

Christian 

jwhrlussell's avatar
jwhrlussell
Aspirant
Jul 28, 2021

Good evening!

I have two routers in my Netgear Armor dashboard that I'd like remove as I no longer have them. How can this be done?

 

Thanks!

  • DoctorJay's avatar
    DoctorJay
    Aspirant
    Aug 25, 2021

    I need to remove my R7000P from Armor so my RBR40 can take over. The RBR40 has a year of Armor and I took the 7000 offline and contacted Bitdefender who promptly refunded a years subscription after using it 2 months. In Netgear Support both show having Armor but the 7000 has no active subscriptions. Now my network and devices have no security. I'm hoping support responds quickly.

     

    If there is a way to do this and someone can share via private message that would be great. I'm a retired DBA and programmer so just a basic list would help. It's frustrating having to contact 2 support areas and companies, they need a support group that handles both, it would really improve cusomer service.

     

    Thanks!

    J