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Forum Discussion
GreenBadger
Mar 18, 2019Follower
How do I remove this garbage from my router?
Updated to the latest Orbi firmware and enabled the trial of armour.
Today the router is blocking my access to legitimate websites falsly claiming they are phishing sites.
I canot see any...
BWest1
Mar 15, 2020Star
I have tried to disable using the app (iOS app, v2.4.21.5) under settings / security but only get an error message when I toggle it "Process is taking too long (more than 60 secs), Try again!" or "Sorry, the action was failed. Please try again" .... so that doesn't work.
Being ever hopeful that I could log into the Orbi (firmware v2.5.1.8) to disable Armor, no such luck. Clicking on Security on the basic / home screen, nothing happens. On the advanced tab, there is no Armor listed under security options -- only parental controls, access control, block sites, block services, schedule, email.
How do I disable??? It's killing my internet performance!
- Christian_RMar 18, 2020NETGEAR Employee Retired
Hello BWest,
Please try reinstalling the Orbi app and/or performing a factory reset on your router.
Christian
- OldRobMar 29, 2020Aspirant
I've read through all of the posts with the access blocking issues, and am also having the same negative experience. It appears Netgear's only real response is reset to factory and hope it works. While I completely understand the Netgear moderators are not responsible for creating this issue, they also have not mentioned whether or not Netgear has any intention of actually fixing the issue (reset and hope is not a fix). I would request the moderators find out what Netgear's plans are, if any, related to this issue, and let us all know the status. As a long time Netgear customer, I'm extreamly disappointed in the Armour/Bitdefender issue they have created.
- Christian_RMar 31, 2020NETGEAR Employee Retired
Hello OldRob,
Please refer to the KB article below on how to unblock URLS in NETGEAR Armor:
https://kb.netgear.com/000061715/How-do-I-unblock-URLS-in-NETGEAR-Armor
Christian
- mikew1368Aug 09, 2021Guide
I have the exact same problem.
Having to do a factory reset of my router because of some sleazy ploy Netgear did to get unwanted software installed is not good.