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Forum Discussion

GLar's avatar
GLar
Follower
Apr 08, 2019

How do I turn off Armor/Bitdefender on my Orbi Router

I foolishly accepted trying Netgear's Armor by BitDefender on my Orbi Router mesh and it is now blocking long-used very safe sites that I urgently need for my work, yet there is not obvious way to ei...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 09, 2019

Hi GLar,

 

Welcome to the community!

 

You can disable it the same way you as enabling it. This link may help out. This link from Bitdefender may also help in submitting a safe URL.

 

Dexter

  • JamShady's avatar
    JamShady
    Initiate
    Apr 09, 2019
    That option is not available to me, either on Android, iOS or the web portal. There is no option to turn it off. When you click on security, it just takes you to another screen that shows the router, subscription and selected devices. No toggle to turn it off.


    edit: ok, restarting the app forced it to appear, what bad clunky design
    • Laff2's avatar
      Laff2
      Initiate
      Apr 09, 2019

      Start on main screen on the house in circle icon 

       

      Go to settings

       

      Go to Security

       

      Toggle off "Enable NETGEAR Armor"

      • PoolBall's avatar
        PoolBall
        Guide
        May 23, 2019
        Android screenshot from NETGEAR Orbi App.
        Tap, next screen go to settings, then security.
        Toggle off Armor
  • guyplace's avatar
    guyplace
    Star
    Jun 13, 2019

    Disable it and you'll discover (like I did) that toggling the on/off switch is useless.  Even if you factory reset, Netgear Armour will automatically be reinstalled and activated.  Sites continue to be blocked.  They got us!  What a scummy company!

    • JMZZO's avatar
      JMZZO
      Initiate
      Jun 13, 2019

      Interesting your still having issues when you toggle it off. Once I turned it off using the toggle it solved my upload performance issue and appears it is not blocking any websites. The app icon still shows the subscription as "active" but the service is off. This doesnt really help you, but just letting you know how it behaved for me.

      • guyplace's avatar
        guyplace
        Star
        Jun 13, 2019

        Same websites are blocked after togling Netgear Armour to "off" as before when it was "on."  Tried to factory reset system to keep Armour from activating.  Obvisously, it was designed (like a virus) to protect itself and to reactivate of its own initiative.  Netgear has basically hacked and infected its own customers.  I'm guessing it will still be there after trial period expires, then one would be expected to pay for "technical support!"  That basically makes Armour "ransomware."  I would say there is reasonable probability this is not accidental.  The router and satelite are now basically "boat anchors."  I will never again buy another Netgear product.

  • ms1's avatar
    ms1
    Aspirant
    Oct 15, 2019

    That's not helpful at all. Please share specific instructions how to remove and disable BitDefender.