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Forum Discussion

GLar's avatar
GLar
Follower
Apr 08, 2019

How do I turn off Armor/Bitdefender on my Orbi Router

I foolishly accepted trying Netgear's Armor by BitDefender on my Orbi Router mesh and it is now blocking long-used very safe sites that I urgently need for my work, yet there is not obvious way to ei...
kellypk65's avatar
kellypk65
Initiate
Apr 09, 2019

I use the iphone app so here's what i did while in the app:

 

In the upper left-hand corner there is a icon of a circled house. Click that

Next choose "Settings"

Next choose "Security"

Turn off the "Enable NETGEAR Armour" switch. 

 

hope that helps. 

 

 

  • ShankarHokie's avatar
    ShankarHokie
    Apprentice
    Apr 14, 2019

    Perfect!

    I was able to do this on my Android based Orbi App as well.

    • icanhelpppl's avatar
      icanhelpppl
      Initiate
      May 03, 2019

      For iOS click the cloud in the top left corner then settings then security then you may toggle it off from there!

      • RobLW's avatar
        RobLW
        Initiate
        May 08, 2019

        If you find that restarting your IOS Orbi app isn't showing you the options you expected, follow these steps:

         

        On IOS you now need to 

        1) Login to Orbi app

        2) Tap the Home icon top left corner

        3) Tap Settings at the top of the menu

        4) Tap Security near bottom of new menu

         

        It'll say it's validating your account, then load a new screen where at the top you can toggle NetGear Armor to it's best position, OFF!

  • IanB1015's avatar
    IanB1015
    Aspirant
    Mar 29, 2020
    While this is helpful shutting it off, I wish I could exclude IP addresses entirely from the app or from the router GUI. It would make life a whole lot easier because I only want to exclude the one work device.
  • superswimmermom's avatar
    superswimmermom
    Tutor
    May 08, 2020
    No matter how many times I turn off armor in settings/security, it is still activated. I do not want this trial subscription and I hate this orbi router. Customer support is abysmal and the product came without instruction manual. Told me to log into their website. Without internet I could not do so.
  • superswimmermom's avatar
    superswimmermom
    Tutor
    May 08, 2020
    Trial subscription to armor bitdefender is totally screwing up everything connecting to router. I toggle it off in settings but it remains activated. I hate this router and NETGEAR as a company. Customer support is abysmal.
  • superswimmermom's avatar
    superswimmermom
    Tutor
    May 08, 2020
    Did that but it is still activated
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 12, 2020

      Hi supersimmermom,

       

      Please send me a private message with your email address and case number(s). I can see if support can follow up on your case and have it escalated.

       

      Thanks,

      Christian