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Forum Discussion
How do I turn off Armor/Bitdefender on my Orbi Router
I foolishly accepted trying Netgear's Armor by BitDefender on my Orbi Router mesh and it is now blocking long-used very safe sites that I urgently need for my work, yet there is not obvious way to ei...
Start on main screen on the house in circle icon
Go to settings
Go to Security
Toggle off "Enable NETGEAR Armor"
I found the on and off toggle switch for Orbi Armour but when I keep getting an error message saying it is taking too long and times out! I have tried 20 times and same timing out error message---UGH!
Hi BAM2019 . I am not sure what you mean by the on & off switch on the router, but the only way I know of to switch Armor on and off is with the Orbi app on your mobile device, as explained in this Knowledge Base article: How to Enable/Disable Armor .
Right, that is the switch I am referring too, the on/off switch int he ORBI mobile app. It allows you to either enable or disbale Armour from the ORBI router. My problem is that when i use this switch and try to disbale Armour, it deos not seem to be able to do it before I get a timed out error message.
Hi again BAM2019 . I would try this:
- Delete the Orbi app from your mobile device.
- Close all open apps.
- Reboot your mobile device.
- Go to the App Store and download and install the latest version of the Orbi app.
- Run the app and try disabling Armor again.
Mobile devices often run out of memory when too many apps are running in the background. Either that or perhaps you weren't running the latest version of the Orbi app. These 1-5 steps will address both possibilities; and hopefully resolve the issue.
Good luck.